Shipping policy

Shipping Policy
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Shipping Methods
  • Free Standard Shipping (USPS Ground) – 5 to 10 business days
  • Expedited Shipping (USPS Priority) – Calculated at checkout – 3 – 6 business days
  • Shipping times are estimates and are not guaranteed. We are not responsible for delays once the package has left our facility.
Order Processing
  • Orders are processed within 1–3 business days of payment verification.
  • Business days exclude weekends and U.S. holidays.
  • You will receive a confirmation email with tracking information once your order has shipped.

Order Verification
For your protection and ours, all orders are subject to a routine verification process before shipment, which may include:
  • Address verification
  • Confirmation of order details via the phone number or email provided at checkout
  • Additional verification for orders exceeding $199, which may require a brief phone or text
  • You must be 21 years of age to purchase from us

Shipping Restrictions
  • We do NOT ship to: UPS Access Points, FedEx Hold Locations, P.O. Boxes, Commercial Addresses, freight or package forwarding services, or Commercial Drop-off Centers. Orders placed with these addresses will be held, without refund processing, until a valid residential address is provided within 5 days of purchase.
  • By completing this purchase, you agree to provide a valid residential phone number, email, and shipping address confirmation from the cardholder
  • If we cannot verify your order, we reserve the right to delay, cancel, or refund the order at our discretion, and funds from cancelled orders will be returned to the original payment method within 7–10 business days.

    Signature Confirmation
    • Orders exceeding $199 will be shipped with signature confirmation to ensure secure delivery. Someone must be available to sign for the package at the delivery address.
    • Signature confirmation will be added at our discretion for high-value orders to establish proof of delivery.

    Address Accuracy
    • Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
    • If a package is returned to us due to an address error, the customer is responsible for additional shipping charges to resend the order.

    Out-of-Stock Items
    • If an item you ordered is out of stock or unavailable, we will notify you, and issue a full refund to your original payment method.
    • Refunds typically appear within 7 – 10 business days, depending on your bank's processing time.

    Address Discrepancies
    • If the shipping address on your order does not match the billing address on file with your payment method, your order may be held for additional verification. This is to protect both the customer and our business from unauthorized transactions.

    Fraud Prevention
    We take fraud seriously. Orders that exhibit inconsistent or unverifiable customer information may be cancelled and refunded without prior notice. This includes but is not limited to:
    • Mismatched billing and shipping addresses that cannot be verified
    • Phone numbers that cannot be confirmed as belonging to the cardholder
    • Multiple orders placed within a short timeframe that trigger our review thresholds
    • Orders placed from IP addresses that do not correlate with the shipping destination
    • If your order is cancelled due to a verification issue, you will receive a full refund and an email with the details

    Contact
    Questions about shipping? Contact us at:
    • Email: info@UltraZilis.com
    • Text: 412-353-3390