Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to postmark a return.
To start a return, you can contact us at info@ultrazilis.com or call us at 412-353-3390. To be eligible for a return, your item must be unopened and returned in its original box. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at info@ultrazilis.com or call us at 412-353-3390.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, if approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
THC DISCLAIMER
Most workplace drug screens and tests target delta9-tetrahydrocannabindol (THC) and do not detect the presence of other legal natural hemp-based constituents. However , studies have shown that eating hemp foods and oils can cause confirmed positive results when screening urine and blood specimens. Accordingly, if you are subject to any form of drug testing or screening, we recommend (as does the United States Armed Services ) that you do not ingest our products. Prior to consuming these products consult with your healthcare practitioner, drug screening /screening/testing company or employer. Ultra Zilis CBD Products works with suppliers who guarantee a less than or equal to 0.3% THC content. With these trace amounts of THC , it is highly unlikely that you will fail a drug test however, Ultra Zilis CBD Products does not take responsibility in the instance a customer fails a drug test while taking these products.